Shipping
Dispatched within 1 business day from the Gold Coast.
Parcel Post including tracking: FREE
Express Post including tracking: $10
Orders are dispatched within 1 business day from QLD, Australia.
Standard Air Mail + Tracking
$10 - NZ, USA, Canada, UK
$20 - France, Germany, Netherlands, Spain
$40 - Rest of World
Pricing is in Australian Dollars.
We want you to love your new hat. If it's not quite right, we're here to help.
Return Window
Returns are accepted within 30 days of your purchase.
Return Location
All returns are processed through our returns centre on the Gold Coast, Australia.
Australian Customers
If you're located in Australia, you can choose either:
- An exchange for a different size or style.
- Store credit, valid for 2 years.
Return postage to us, is the responsibility of the customer. We'll cover the cost of sending your new hat back to you.
International Customers
Customers outside Australia may choose either:
- An exchange, or
- A refund
Return postage to us, is the responsibility of the customer. We'll cover the cost of sending your new hat back to you.
Return Requirements
To qualify for a return, your item must:
- Be returned within the 30-day return period.
- Be in brand-new condition.
- Show no signs of wear, use or damage.
- Include all original tags.
Faulty Items
We
take pride in the quality of our products. If your item arrives faulty,
damaged or isn't as described, simply contact us and we'll work with
you to find the best solution. Depending on the circumstances, we'll
provide a repair, replacement or refund in accordance with Australian
Consumer Law.